Who We Are:

We are SoBe Booths (and Hollywood Game Works). We specialize in photo and video activations at events. This can range from event photography, mobile studios, photo booths, 360 video booths and any other combination of cool experiences you can have involving photo/video.

You might be thinking… photobooths? like those things that you see at weddings. Well, kinda but better. We have taken our expertise in professional photography and videography and applied them to event experiences. While the set up might sometimes look like a photo booth the image that comes out are straight out of a professional photo studio. We use nothing but professional cameras, studio quality lighting, and printers.

With all that in mind, we’re looking for our next great Team Leader for the position of Event Operations Manager. We’re looking for the perfect candidate for this foundational position to help continue SoBe’s 15+ years of professional service, and to aid in elevating the company catalog to its next evolution.

The Event Operations Manager is responsible for overseeing the success of all events at The South Beach Photo Booth Co. The ideal candidate will have knowledge of how to manage a team, how to execute events, training capabilities and an ability to work in a group setting.

Due to the nature of our business flexible hours are required in addition to working weekends during our busy season. This person’s schedule could change from week to week and may include evening and weekend work especially during heights of the event seasons.

The EOM will shift between remote work for administrative duties and the addition of equipment upkeep and programming at our Broward based warehouse.

EOM Main Directives

· Thorough knowledge and training in ALL Photo & Video Activations offered by SoBe.

· Ability to manage and maintain all equipment going out, including programming, testing, and any upkeep required.

· Head Event Lead for all active teams.

· Operate as on-site team lead on up to two events per week.

· Lead the weekly events meeting.

· Manage the Events team which includes Event Captains, Event Hosts, and Gaming Roadies.

· Mange staffing levels and assign projects and/or duties, maintain and monitor talent productivity.

· Ensure proper training of all activation staff including Event Captains for Tier 1 and Tier 2 trainings.

Day to Day Operations

• Sending out final client logistics checklists and communicating redundant detail checks.

• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.

• Ensure all stock is refilled and managed accordingly for the upcoming events.

• Responsible for packing or overseeing equipment loadouts for events.

• Coordinating vehicle rentals, pick-ups, and returns.

• Responsible for overseeing all event checks-ins and/or training someone to manage team check in process.

Managing Event Logistics and Teams

· Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.

· Adheres to all company standards, policies, and procedures.

• Identifies operational challenges associated with his/her/their group and determines how to best work with the team to solve these challenges and/or develop alternative solutions.

• Uses his/her/their judgment to perform final quality control checks and make any last-minute adjustments to improve the user experience of the activations, including but not limited to, screens, templates, setup, etc…

• Empowers employees to provide excellent customer service and presentation

• Works continually to improve customer service by integrating obtained feedback and personal judgment into action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Interacts with guests to obtain feedback on product quality and service levels.

• Ensures hourly employees understand expectations and parameters for event activities.

Conducting Human Resources Activities

• Reviews client/guest(s)/coordinator results with employees.

• Observes service behaviors of employees and provide feedback to individuals and/or managers.

• Assists in the development and implementation of corrective action plans.

• Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.

• Understand staffing needs and ensuring we have enough staff to preform the events.

• Performs other duties as assigned to meet business needs.

Quality Control

· Serving as “on-call” contact for scheduled Event Team check-ins to verify equipment placement, any changing event logistics, and to check image output and counsel on any changes that would be required.

• Monitor talent’s work and the corporate division services to evaluate quality of performance

• Facilitate talent(s) workload to ensure high standard of services is consistently provided for smooth running of programs

• Maintain customer satisfaction as per contractual agreement

• Ensure service issues are satisfactorily addressed

Requirements and Experience

• 4+ years of experience in event management

• 2+ years experience in Hiring and managing staff

• 4+ years in photographer or videography

• Must have excellent written and verbal communication skills; must be fluent and literate in English.

• Extremely tech savvy with both windows and mac

· Familiar with Adobe Suite software, including Photoshop, Premiere, After Effects, and Media Encoder

• Experienced in using CRM and Project Management software

• Valid driver’s license and vehicle.

• Experience in warehouse management, nice to have

• Extremely Organized